Q&A

Frequently asked questions

Find answers to the most frequently asked questions
  • OMOIDE STORE — a shop of carefully selected Japanese body care products and themed gift sets inspired by the atmosphere and memories of Japan.
  • No. We are not the manufacturer of the products featured. We select products from Japanese brands and bring them together in OMOIDE STORE collections and themed sets.
  • All orders are shipped directly from Japan.
  • We provide international shipping to countries available for delivery. The current shipping availability and cost are shown at checkout after you select your country.
  • The cost depends on the destination country. Free shipping is available for some regions when the order reaches a certain amount. The exact cost is shown at checkout.
  • The delivery time depends on the destination country and the operation of postal and customs services. After your order is shipped, you will receive tracking information for the parcel.
  • Depending on your country’s laws, import taxes, duties, or other fees may apply when your order is delivered. If applicable, these costs are paid by the recipient.
  • Yes, some products from our sets are also available for individual purchase. The selection may vary depending on availability.
  • Of course. Our themed boxes are suitable as gifts. When placing your order, you can specify the recipient’s address.
  • Before use, we recommend checking the product’s ingredients on the packaging and taking your individual skin sensitivity into account. If in doubt, test the product on a small area of skin first.
  • Contact us as soon as possible and attach photos of the packaging and the damaged product. We will review the situation and try to find a suitable solution.
  • Return conditions depend on the product’s condition and the reason for the return. Personal hygiene products and cosmetics are generally not accepted for return once opened. Detailed conditions are provided on the “Returns and Exchanges” page.
  • No, unless otherwise specified. OMOIDE STORE is an independent shop and a curated selection of Japanese body care products.

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